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4 Ways to Change Behaviour

26 December, 2013 by James Lawther 11 Comments

There are 4 ways to change people’s behaviour: The first is the stick: Beat people until they do what you want. The stick works, but people hate being controlled, they will rebel — sooner or later.  Repression is not a great strategy. The second is the carrot: Provide an incentive.  Incentives work beautifully, until you remove […]

Filed Under: Blog, Employee Engagement, Tools & Techniques Tagged With: conformity, customer behaviour, group think, human nature, incentives, motivation, political will, reinforcing behaviour, video

God-Awful Art and Operational Measurement

3 November, 2013 by James Lawther 4 Comments

stand back and look

I can’t draw I am not bestowed with an artistic talent. That is not a defeatist attitude, just (another) realisation that I am less than perfect. At school I took art lessons.  They were possibly the most painful hours in my life; my school friends would sketch away with alacrity creating images of great beauty […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: clarity, key performance indicators, measurement, monitoring, service improvement

Mistakes on Death Row

1 October, 2013 by James Lawther 7 Comments

Death Row

Yesterday I read about a man who had been falsely convicted of murder.  Damon Thibodeaux walked free after spending 15 years on death row in Louisiana State Penitentiary. Now he is going to spend his time “concentrating on putting my life back together and moving forward”.  Can you imagine? Damon is the 18th person to be released from […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: cost of poor quality, error proofing, false positive and negative, risk assessment, six sigma

When I’m Old and Grey(er)

8 September, 2013 by James Lawther 4 Comments

Taking a break

I’m getting on a little.  After 25 years of work I want to make sure that I don’t have to do another 25. Tragically, I am starting to worry about my pension. I want to spend my golden years watching the sun set over the ocean, not sitting in an office. So I have talked […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: innovation, project management, risk assessment

Standardisation and Climbing Ladders

3 September, 2013 by James Lawther 5 Comments

Climbing Ladders

How do you climb a ladder? Climbing a ladder is straightforward… Put one foot on a rung Reach up the side rails one hand at a time (health and safety) Push yourself up with your leg Put your other foot on the next rung Repeat Gradually you will climb higher and higher. The really important bit […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: best practice, business process management, standardisation

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