I’ve been on a course about mission statements. Which got me wondering… does it matter? Well here are a couple of corporate mission statements for you. Where would you rather work? Dean Foods Corporation: “The Company’s primary objective is to maximize long-term stockholder value, while adhering to the laws of the jurisdictions in which it […]
Top 10 Process Mapping Sins
Not being clear on the scope: how will you know when to stop? Not gaining buy in: whose back yard are you digging in? Not explaining what you are doing: at best staff will be suspicious, at worst they will turn nasty. (Positioning your work as a cost saving initiative is not going to help […]
How to Calculate the Cost of Poor Quality
Do you ever have quality problems? Here is a technique to help you work through the cost of poor quality. Get a group of people in a room and the ask them to estimate the answers to the following questions. How many customers do you treat badly each year? How many of them complain? When […]
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