You have to make a big presentation, to a very senior audience, it is one of those make or break points in your career. Here is the question? How much time do you need? These are very busy people, and, lets be honest, you probably want to be presenting to them far more than they want […]
How to Build a Better Mouse Trap
Imagine the situation. You run a pizza store and you are losing money. Your raw material costs are far more than they should be. You jump to the most obvious conclusion: Somebody must be stealing the cheese. (Either that or you have king sized mice wondering about). After spending a lot of money on an […]
10 Ways to Improve Customer Service Without Investing in IT
1. Agree with your customers what they want from you and when they want it. Clarify all the issues as you work through the discussion, ironing out any misunderstandings and highlighting things that are easy to resolve. Then write down a specification. It is amazing what you will find out. 2. Define what your “purpose” […]
Problem Solving: 4 Simple Steps to Success
I was once told that success in life is as simple as getting your arms around a problem and knocking it off. If you agree with the principle, (and there is not really a lot to disagree with), then by definition, problem solving leads to success. Solving problems isn’t that difficult, it is just four […]
Presentation Tips: Why are You Talking to Me?
Monday is not going to be a good day. On Monday morning I have to sit through a four hour presentation. There are things in life I enjoy doing, I enjoy riding my bike, I enjoy taking my children to the beach, I enjoy reading thrillers. But I do not enjoy sitting through four hour presentations. […]
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