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The Toasted Bagel

12 May, 2010 by James Lawther Leave a Comment

I went to a breakfast meeting this week in a “euro” hotel.  It had gold plated taps, stripy carpets and sat in the middle of an industrial estate.  I am sure you would recognise it. They served smoked salmon and cream cheese bagels.  This should have made up for the gold taps, I get hungry […]

Filed Under: Blog, Process Improvement Tagged With: capability, customer focus, poor service

Evolutionary Pressure

12 May, 2010 by James Lawther Leave a Comment

Outsourcing costs jobs right?  It is bad for the economy; exporting jobs to low wage countries. Well maybe not.  In an interesting economics paper John van Reenen of the LSE puts a different slant on it.  His view is that the increased imports from China and India have led to job losses in areas of […]

Filed Under: Blog, Process Improvement Tagged With: assumptions, capability, continuous improvement, outsourcing, supply and demand

Ecological Disaster

12 May, 2010 by James Lawther Leave a Comment

The Oil Slick in the Gulf of Mexico is now roughly the size of Puerto Rico.  Oil is rushing to the surface at the rate of 800,000 litres per day. The cause of the spill is known and understood and attempts are being made to stem the flow of oil. What is not so well […]

Filed Under: Blog, Process Improvement Tagged With: cost saving, process control, root cause analysis

Focus

12 April, 2010 by James Lawther Leave a Comment

If you want to be good at something you need to focus, that is obvious.  But how much of a difference does it make?  Take the Aravind eye hospital in India. It was founded in 1976 by Dr Govindappa Venkataswamy.  He had one aim, “to eradicate needless blindness”. In 2009 it treated 2.75 million patients […]

Filed Under: Blog, Process Improvement Tagged With: Aravind Eye Hospital, clarity, good service, purpose

Savoir Faire

12 April, 2010 by James Lawther Leave a Comment

I watched a fascinating article about skiing. It showed how Olympians prepare their skis.  Before each race they: 1.  Strip the bottom of each ski to remove damage. 2.  Etch on a special grooved pattern to allow water to dissipate. 3.  Wax the ski, the type of wax is dependent upon the snow conditions. 4.  […]

Filed Under: Blog, Process Improvement Tagged With: capability, continuous improvement, purpose

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