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Organisational Mechanics

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Virtual Control

12 August, 2010 by James Lawther Leave a Comment

Eric Whitacre has produced an amazing virtual choir.  You can hear their recording of “Lux Aurumque” on the YouTube video below. Eric has never met or practiced with his choir, it contains more than 185 singers from 12 countries. He simply asked them all to download his sheet music and a video of him conducting, […]

Filed Under: Blog, Process Improvement Tagged With: best practice, empowerment, error proofing, organisation, process control, purpose, teamwork, training, trust, video

It Will Never Catch On

12 July, 2010 by James Lawther Leave a Comment

The video below shows the electric sports car the Tesla It has a top speed of 125mph and does 0 to 60 in 3.9 secondsEach charge will propel it up to 200 miles and costs £3.50Unfortunately each car costs £92,000 but no doubt that will fall once they have made more than 10 of them. […]

Filed Under: Blog, Process Improvement Tagged With: capability, infrastructure, innovation, revenue generation, video

Congruence

12 July, 2010 by James Lawther Leave a Comment

Have you ever walked in to a hotel room to find all the lights switched on, with the legend “Welcome to our hotel Mr Smith” writ large all over the gently humming TV. The intention is to give you a warm welcome, never mind all the wasted power. Yet the same hotel will ask you […]

Filed Under: Blog, Process Improvement Tagged With: clarity, mixed messages, purpose

Perfect Timing

12 July, 2010 by James Lawther Leave a Comment

I have just received a Domino’s Pizza leaflet. Buy one Pizza get one free, every Tuesday. “Two for Tuesday”. Perfect, my daughters love (really love) pizza. Unfortunately it is Wednesday morning. Timing is everything. Image by byronv2

Filed Under: Blog, Process Improvement Tagged With: Domino's Pizza, poor service, revenue generation

Can I Spit Yet?

12 June, 2010 by James Lawther Leave a Comment

I bought an electric toothbrush. It is great, it brushes your teeth perfectly, but best of all, after 2 minutes it stops, so you know you have done just enough.  When my daughter uses it she doesn’t keep asking me if she can spit yet. This sounds like a small thing, but if everything was […]

Filed Under: Blog, Process Improvement Tagged With: best practice, error proofing, process control, reinforcing behaviour, video

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