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Fool’s Gold, How to Save Money

10 December, 2011 by James Lawther 3 Comments

It is easy to save money.  I have seen it done time and time again.  Here is a simple 5 step plan to achieve that very thing: Look at the work you do and split it into all the different tasks Send all of the easy stuff to a low skilled (cheap) outsourced supplier Focus […]

Filed Under: Blog, Process Improvement Tagged With: call centre, cheap and nasty, cost saving, efficiency versus effectiveness, outsourcing, point optimisation, video

Man versus Machine

26 November, 2011 by James Lawther 6 Comments

The cost argument: Asking a man to do something that a machine could do better is a waste of time and money. Why would you ask somebody to do the dishes when a dish washer could do it? Why would you ask somebody to add up rows of figures when a spread sheet could do […]

Filed Under: Blog, Process Improvement Tagged With: automation, customer focus

Easy Life

4 November, 2011 by James Lawther Leave a Comment

Here is a quote I like: Not everything that is faced can be changed, but nothing can be changed until it is faced. – James Baldwin There is a lot of truth in the statement, we aren’t very good at facing into the truth.  We sugar coat issues, we down-play the negative and talk up […]

Filed Under: Blog, Process Improvement Tagged With: accountability, clarity, fessing up, trust

Pink Shirts and Bullwhips

1 November, 2011 by James Lawther 1 Comment

Bullwhip Effect

People wear pink shirts, they like pink shirts, but there are really only so many times you can wear a pink shirt in a week. The market for pink shirts is pretty much stable. This is a problem if you sell pink shirts for a living.  The solution, run a promotion, 2 for 1, give […]

Filed Under: Blog, Process Improvement Tagged With: bullwhip effect, supply and demand, supply chain, tampering

Stating the Bleeding Obvious

28 October, 2011 by James Lawther Leave a Comment

The diagram below shows a cross training chart. It is a nice simple representation of who has been trained to do what.  If the circle is empty the person has been trained, if it is full then they have also shown they are competent or passed a test.  The idea is you print out a […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: training, visual management

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