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Seven Ways to Make a Difference

1 June, 2013 by James Lawther 8 Comments

seven

And some links to help: Define your purpose.  What are you here to do? Measure your performance.  Are you doing it well? Admit your failings.  Self delusion never helped anybody. Find the big lever.  Work out what really matters. Plan the work.  Maybe even just a to-do list. Work the plan.  Go on, I dare […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, fessing up, measurement, pareto principle, planning, purpose

The Way of the (Process) Ninja

29 May, 2013 by James Lawther 10 Comments

Process Ninja

A terrible headline, I apologise, but now I have your full attention… 1.  Find inner clarity All processes do things, they have a purpose, a raison d’être.  That might be to mend broken arms or to let people know how much tax they owe. But people are rarely clear what that purpose is: Because they […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: business process management, human nature

Are You Cruel to Your Children?

15 May, 2013 by James Lawther 6 Comments

I tore into my 10 year-old-daughter yesterday. It wasn’t a half-baked telling off. It was a full on balling out. I was so angry, I must have screamed at her for 10 minutes. The poor little mite was in floods of tears by the time I finished.  She sobbed for half an hour. Why was I […]

Filed Under: Blog, Process Improvement Tagged With: capability, confidence, management style, targets, training, video, W. Edwards Deming

Slow and Steady Wins the Race

4 May, 2013 by Antonio Ferraro 4 Comments

Tortoise

This is a guest post by Antonio Ferraro Everybody wants quick wins and big results Most people want to make quick and easy changes that yield big results. Who doesn’t want something quicker, easier, and cheaper? We are no longer satisfied with mediocre results. Not that long ago we were content with dial-up internet. Dial-up […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, waste

What Did You Learn at School Today?

30 April, 2013 by James Lawther 1 Comment

1970's school children

Education is important; nobody would disagree with that.  It is a sensible use of our taxes. But if we are spending all that money on education, it is also sensible to make sure it isn’t going to waste, it is sensible to make sure we are getting the best from your school system and teachers. […]

Filed Under: Blog, Process Improvement Tagged With: auditors, blame, cheating, quality control, systems thinking

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