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Rule 10: Build Systems

19 July, 2015 by James Lawther 4 Comments

McDonalds

Serious fast food In 1954 Ray Kroc walked into the McDonald brothers burger bar in San Bernadino. It was clean and well run, but it wasn’t really any different to any other burger bar in the US. Every town had one. It was unremarkable. The system Ray made McDonald’s remarkable.  He systematised the burger business. He took […]

Filed Under: Blog, Process Improvement Tagged With: gemba, McDonald's, service design, systems thinking

Rule 9: Make the Work Easy

12 July, 2015 by James Lawther 4 Comments

Error Proof

How can you make life simple? Now you understand the work how could you make it easier?  How could you change your systems and processes so that the work becomes more: 1. Error Proof? Image by connectors distribution box 2. Omission Proof? Image by Kiyo_Tatsu 3. Tamper Proof? Image by Michael 4. Easy to Teach? Image by […]

Filed Under: Blog, Process Improvement Tagged With: error proofing, gemba, simplicity

5 Creative Ways to Brainstorm Solutions

5 July, 2015 by Hannah Lincoln 1 Comment

Brainstorm

This is a Guest Post It is hard finding good solutions to your process issues How do you get those creative juices flowing and think outside of the box? In this article we talk through some creative ways to find answers to your process problems! 1. Play the “why” game! Those of you who have young children will have […]

Filed Under: Blog, Process Improvement Tagged With: innovation, problem solving

Rule 7: If the Work is Important Write it Down

3 July, 2015 by James Lawther 6 Comments

I have a file on my laptop It is a rather sad file, it is called “Sunday Night”. I travel for work and on Sunday nights I pack a bag for Monday morning.  The file reads a little like this… Sunday Night: Taxi, Train Times, Water Bottle, Hat, Scarf, Gloves, Coat Monday: Shirt, Jacket, Trousers, Belt, […]

Filed Under: Blog, Process Improvement Tagged With: best practice, gemba, process mapping, standardisation, video, work instructions

Rule 6: Standardise the Work

29 June, 2015 by James Lawther 6 Comments

Heresy! You can’t standardise a service. You can standardise work in manufacturing.  A computer is a computer is a computer. They should all look the same, weigh the same, feel the same and work the same.   Nobody will disagree that you should standardise computer manufacturing. But that is manufacturing… The service industry is different The logic […]

Filed Under: Blog, Process Improvement Tagged With: best practice, gemba, service design, standardisation, video

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