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Let’s Try It and See

29 February, 2016 by Wally Bock 6 Comments

Test and learn I love hanging around musicians.  I love their energy and perspectives that are different from mine. That’s why I was hanging out in a music studio on a fine summer day a few years ago while a recording session was underway. The band had been going for an hour or so when […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: decisions, innovation, test and learn

Problem Solving – All Buck and No Bang

15 February, 2016 by James Lawther 6 Comments

quick fix

There are two ways to solve a problem: First order problem solving: Also known as the quick fix. This type of problem solving removes the issue.  E.g. getting the information you need to finish a task.  But it doesn’t do anything to stop the problem happening again. Fixing a problem this way often causes a […]

Filed Under: Blog, Process Improvement Tagged With: collaboration, problem solving, rework, root cause analysis, work around

Where Do You Keep Your Ketchup?

30 January, 2016 by James Lawther 7 Comments

Ketchup

Diversity It is a little known fact that people in the U.K. tend to keep their ketchup in the cupboard.  People in the States tend to keep it in the fridge. I know what you are thinking – “not me” (it is a generalisation) and more importantly “so what?” Problem solving The “so what” comes […]

Filed Under: Blog, Process Improvement Tagged With: diversity, innovation, problem solving

The Simplest Way to Improve Performance – Possibly

3 January, 2016 by James Lawther 15 Comments

An interesting story: Courtesy of Donella Meadows: Near Amsterdam, there is a suburb of single-family houses all built at the same time, all alike. Well, nearly alike. For unknown reasons it happened that some of the houses were built with the electric meter down in the basement. In other houses, the electric meter was installed in the front […]

Filed Under: Blog, Process Improvement Tagged With: key performance indicators, measurement, systems thinking

Solutioneering

29 December, 2015 by James Lawther 1 Comment

solutioneering: səˈluːʃ(ə)nɪərɪŋ/ noun attempting to solve a problem or deal with a difficult situation without understanding it the branch of management concerned with embedding the latest management thinking as fast as possible a mechanism of creating activity that gives the appearance of progress without developing forward motion a field of study concerned with characterising a problem by […]

Filed Under: Blog, Process Improvement Tagged With: bad process, group think, human nature, ignorance, management style, solutioneering

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