I read a Hodding Carter quote today: “Television news is like a lightning flash. It makes a loud noise, lights up everything around it, leaves everything else in darkness and then is suddenly gone.” Politicians manage to the news, think about the recent furore over bonus payments to bankers. I wish they would worry a […]
Conflicting Views on Customer Service
A recent survey by the HBR suggests that exceeding customer’s expectation (delighting them to coin a phrase) won’t get you more customers. But not giving them what they want will cause them to walk. Seth Godin on the other hand maintains that: “recovering from failure is such a great opportunity. If you or your organization […]
Don’t Believe Everything You Read in the Newspaper
Statistics are wonderful things. I found this old advertisement. I saw it and wondered who would fall for it. Then the penny dropped, lots of people, otherwise they wouldn’t be banned for being misleading. Which then got me wondering, when was the last time I was misled by statistics? Not so long ago. How about […]
Blazing Saddles
I found an interesting news clip from the BBC that shows a fire fighters motorcycle. The motorcycle is fitted with a hose and a couple of foam tanks. The premise is that instead of sending a £200,000 fire engine full of fire fighters to a wheelie bin blaze, the fire brigade can now dispatch one […]
Super Mario
Mario Andretti is the only racing driver to have won the Indianapolis 500, the Daytona 500 and the Formula One world championship. He is quoted as saying “If everything seems under control, you’re not going fast enough.” I don’t drive racing cars but I know that if you don’t overtake, you will never win. Should […]
- « Previous Page
- 1
- …
- 31
- 32
- 33
- 34
- 35
- …
- 41
- Next Page »