If two people meet and shake hands with each other, how many handshakes are there? Easy question, the answer is one. If three people meet, how many handshakes are there? Three, are you with me? If four people meet the answer is six, now you need to think about it. As the number of people […]
Measure Anything the Sesame Street Way
There are a lot of intangible things in life, things that affect the service that you are delivering and the business that you are running. Things that you would love to know, but are frankly just impossible to find out. How about these for a couple of examples: How effective are your managers? How […]
Clever Capital Investment or Shiny New Toy?
If you have ever called a call centre, no doubt you have used an IVR (interactive voice response, press 1 to change your address…press 2 to… you get the idea). The public is generally a little damming about them, to quote Wikipedia: “IVR is sometimes criticised as being unhelpful and difficult to use due to […]
Management Reports, Horses and Camels
Design and big groups just don’t work. There’s the old joke about a camel being a horse that was designed by a committee. It’s no accident that the most successful aesthetic designs of even the most expensive and complex products normally come down to a handful of people at most. It’s the same with the […]
Are you Asking the Right Questions?
Google have been playing around with their data. They have found out that they can predict the likelihood of a flu outbreak in a particular geographical area. They do this by counting how many times people search for “flu” in that location. It seems that if a friend or relative goes down with a bad […]
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