We can be a little elitist in the service industry. We look down our noses at our manufacturing cousins. We deal with intangibles, they deal with things, and let’s be honest, they tend to be dirty noisy things at that. But pride comes before a fall. Here are a handful of prejudices about our uncouth […]
Do You Suffer From Too Much Information?
I have a new car to drive It is fantastic, it is the best type of car in the world, it is my wife’s company car Everybody should have one of these, I don’t need to buy petrol, check the oil, top it up with water. I don’t even have to buy insurance. (Which is […]
The Right Way to Present Information
I have a pet hate, in fact it is more than that, it is guaranteed to wind me up, start me stuttering, twitching and dribbling from the corner of my mouth. My pet hate is people dressing up piles of numbers as “analytics” and leaving me blinking at a slide, blankly wondering “what exactly is your point?” There is […]
The Easy Way to Manage Complexity
There are two lines of thought in most businesses; one says: “give the customers what they want, innovate, create new products, give them choice” The other says: “rationalise, focus, strip it back, cut the tail, decomplexify” (not strictly the Queen’s English that one) The irresistible force and the immovable object. On one hand flexibility drives […]
How to Benchmark
Benchmarking is a beguiling idea. You look at how your competitors do things, work out what is the best practice and then implement it. Benchmarking should create real competitive advantage. A fabulous concept, what’s not to like? So how do you benchmark? As with all things in life, there is an easy way and a […]
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