Things I wish I had said: The secret to success is to get your arms around a problem and knock it off ~ Anon Worse than not saying it myself is the fact that I don’t entirely know who did say it, but we shouldn’t dwell on my failings. On a more positive note, quotes […]
Brainstorm Like a… Like a erh… Professional Brainstormer
I have worked with lots of companies (more than is strictly necessary). They are all different: different people, different cultures and different ambitions. But there are some things that are universal; and high on that list is the desire to innovate, to find the breakthrough that will make them the best, a household name, the […]
What is the Kano Model and Why Should You Care?
Customers are selfish people. They want everything, they usually want it now, and worse still, what they say they want and what they really want are not necessarily the same thing. Customers aren’t known for being clear. This is a bit of a problem. Fortunately in the 1980’s a very smart Japanese gentleman called Professor […]
What Can a Three Year Old Teach You About Strategy?
My daughter came home from nursery this afternoon singing a song about a skeleton called “Ezekiel’s dry bones”. The lyrics go like this: The toe bone connected to the heel bone, The heel bone connected to the foot bone, The foot bone connected to the leg bone, The leg bone connected to the knee bone, […]
How to Be as Good as You Can Be
Here is an analytical question, where can you see variation? It sounds like a dumb question, you are probably looking at the screen wondering what on earth I am smoking. Let me ask it another way: When you are shopping and try on two pairs of jeans, identically sized, do they fit exactly the same […]
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