The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

The Simple Reason People Won’t do as You Ask

27 July, 2013 by James Lawther 7 Comments

Girl in Burqa

Some people just won’t follow commands. They won’t follow directives; they hate being told to what to do. This is a problem, particularly if you want them to behave differently, if you want that all elusive “cultural change”. Some cultural changes are harder than others Imagine the challenges facing Mustafa Kemal Ataturk, the man who […]

Filed Under: Blog, Employee Engagement Tagged With: human nature, motivation, reinforcing behaviour

Facebook: It is so Rewarding

25 July, 2013 by James Lawther 7 Comments

Bored at Work

We work in large organisations that ban access to social media. We have long-winded IT policies that forbid our employees from tweeting, liking, stumbling or commenting. After all we are paying these people to work, not to surf the internet catching up with their friends. But is our logic sound?  Should we isolate our employees […]

Filed Under: Blog, Employee Engagement Tagged With: communication, Facebook, information technology, innovation, social media, Twitter

How are you Organised?

6 July, 2013 by James Lawther 6 Comments

Management Silos

When you ask for an organisation chart I bet you expect to see something like this: If I gave you an organisation chart that looked a little more like this: What would that tell you about the organisation? Would you like to be an employee? Would you like to be a customer? What does your […]

Filed Under: Blog, Employee Engagement Tagged With: organisation, silo management

The Simple and Ineffective way to Improve Performance

2 July, 2013 by James Lawther 8 Comments

Fact of Life target

There is a line of thought that there are three types of target: 1.  Fact of life targets If you don’t meet these targets you simply don’t qualify: To be a world-class 100 meter sprinter you have to run sub 10 seconds If you want to stay in business you have to sell enough to […]

Filed Under: Blog, Employee Engagement Tagged With: blame, management style, targets

Are You a Lazy Manager?

25 June, 2013 by James Lawther 4 Comments

lazy manager

I’m all for blanket policies, they make life easy, everybody knows where they stand: Everybody on the same pay scale Everybody entitled to the same amount of holiday Everybody gets the same computer If you treat everyone fairly then everyone feels fairly treated. But I’m not so keen on blanket solutions A few years ago […]

Filed Under: Blog, Employee Engagement Tagged With: bad process, employee performance measures, problem solving, public relations, root cause analysis

  • « Previous Page
  • 1
  • …
  • 29
  • 30
  • 31
  • 32
  • 33
  • …
  • 63
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • The Dreadful Secret About Process Maps
  • PowerPoint, Smoke and Mirrors
  • Fish Bone Diagrams – Helpful or Not?
  • The Two Faces of Accountability

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2026 · Enterprise Pro on Genesis Framework · WordPress · Log in