It happens… Some times it all goes a bit Pete Tong. (An explanation for any American readers). Things don’t go according to plan: Your deliveries are too slow Your operation costs too much Your customer service is too… Well it is rubbish. How do you respond? There are two ways: When it goes belly up there are two […]
Management Beliefs
The way we act is based on our beliefs Sometimes these beliefs are based on strong evidence and sometimes, well, less so. Of course this is as true in management as any other human endeavour. Are our management beliefs based on evidence? Have a look at the slideshare below and tell me what you think? […]
Trust and Improvement
Improvement needs trust To improve your organisation you need to understand what needs to be improved You will only find out what needs improving if your staff tell you what is really going on Your staff will only truthfully tell you what is going on if they trust you Your staff won’t trust you if you don’t trust them Therefore, […]
A Management Fable
Frank and the Spanner In the Midlands there is a factory. They make bits, which fit into other bits, which eventually find their way into washing machines and lawn mowers. It is a grimy old factory that bumps along the bottom of the industrial supply chain, just about making enough money to keep its doors […]
Strengths and Weaknesses
Harry was not a well man He was in a terrible state of health. Cancer had eaten away at his digestive tract, it was so bad that surgeons had removed three-quarters of his stomach. He was constantly in and out of hospital, surviving on a diet of caffeine, nicotine and blood transfusions. A friend’s daughter […]
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