The Squawk Point

Organisational Mechanics

Brainstorm Like a… Like a erh… Professional Brainstormer

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I have worked with lots of companies (more than is strictly necessary).  They are all different: different people, different cultures and different ambitions.  But there are some things that are universal; and high on that list is the desire to innovate, to find the breakthrough that will make them the best, a household name, the […]

Process Design and Human Nature

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Mothers were dying In 1840’s Vienna they were dying of “childbed fever”.  In one hospital the death rate was alarming, roughly 1 in 10 mothers perished after childbirth, some months this statistic climbed to a horrific  30%. A young doctor, Ignaz Semmelweis, working in the maternity hospital noticed that in a neighbouring hospital death rates were a far […]

What is the Kano Model and Why Should You Care?

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Customers are selfish people. They want everything, they usually want it now, and worse still, what they say they want and what they really want are not necessarily the same thing.  Customers aren’t known for being clear. This is a bit of a problem. Fortunately in the 1980’s a very smart Japanese gentleman called Professor […]

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