Are Your Staff Anxious or Bored? My daughter is learning to play the flute. It is a beautiful example of flow and motivation at work. As musical instruments go, the flute is the best your child can learn. I am still emotionally scarred by my sister’s attempts to play the violin 30 years ago, and […]
Payback Time
Maz Iqbal told me a great story this week…. Imagine you were an employee of a large business. You worked in a factory, or a shop, or a warehouse or maybe you were an agent in a call centre. A big call centre where they measured your every move: how long your calls were how long […]
Can You Have Too Much Information?
We live in a world of big data. We are all collecting information, compiling it and then trying to work out how to use it to our best advantage. So of course we want to see all the information available and then some, before a decision is made. The more information we have the happier […]
What do You Believe?
Belief (noun): an acceptance that something is true, usually without proof a strongly held opinion, something accepted as real or true a religious conviction We all have beliefs, things that we hold to be true, it is our way of making sense of the world. Our beliefs are usually based on something we have seen […]
Red Tape and the Duke of Wellington
Central Spain, August 1812 A message to the British Foreign Office in London from the Duke of Wellington: Whilst marching from Portugal to a position which commands the approach to Madrid and the French forces, my officers have been diligently complying with your requests which have been sent by H.M. ship from London to Lisbon […]
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