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How to Sink a Ship

24 August, 2013 by James Lawther 8 Comments

The Titanic

Come at once. We have struck a berg. It’s a CQD, old man You have heard this story On the 15th April 1912 the Titanic sank on her maiden voyage from Southampton to New York. Whilst steaming at high-speed through an area of pack ice she hit an iceberg and broke in two.  Over fifteen […]

Filed Under: Blog, Employee Engagement Tagged With: accident prevention, cost of poor quality, cost saving, human nature, targets

Are Tall People Better Managers?

20 August, 2013 by James Lawther 5 Comments

We all have biases; things that we believe are true, that drive our decisions and actions. But those biases can be blind spots, so they may drive the wrong decisions and actions. The worst thing about biases is that we don’t realise that we have them, they are part of who we are.  As the old […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, beliefs, video, what don't you see

How to Ride a Bike

17 August, 2013 by James Lawther 6 Comments

Learning to Ride

My youngest daughter has just turned 5.  She is a big girl now.  For her birthday we gave her a bicycle, it is all pink and sparkly and covered in princesses (you can never have too many pink sparkly princesses).  Last weekend we took her out to ride it then.. My wife and I went […]

Filed Under: Blog, Employee Engagement Tagged With: blame, cycling, test and learn

Word of the Week

13 August, 2013 by James Lawther 2 Comments

The word of the week is skeuomorph. A skeuomorph is an item that retains old design features even though the reason for them has long since passed. The e-mail icon on your PC may well be an envelope, but the days of licking and sticking are gone.  When my iPhone rings it sounds like a […]

Filed Under: Blog, Operations Analysis Tagged With: beliefs

The Beauty of Low Tech

10 August, 2013 by Bernie Smith

low tech solution

This is a guest post I had my eyes tested at Specsavers a couple of weeks ago: I got my eye test, but not without three separate initiatives on my part and one wasted trip to the store. Too much technology All of this happened despite Specsavers having: Perhaps they had taken a leaf out […]

Filed Under: Blog, Process Improvement Tagged With: capital investment, constraints, error proofing, information technology, service design, simplicity

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