The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Clarity of Purpose is Greatly Overrated

12 September, 2013 by James Lawther 4 Comments

Many will tell you that clarity of purpose is all important. Your purpose is what you are here to do If you are clear about your purpose then you can structure your: organisation measures policies structures processes training and kitchen sink to help you achieve that purpose. If you are clear about your purpose then […]

Filed Under: Blog, Process Improvement Tagged With: authenticity, point optimisation, purpose

When I’m Old and Grey(er)

8 September, 2013 by James Lawther 4 Comments

Taking a break

I’m getting on a little.  After 25 years of work I want to make sure that I don’t have to do another 25. Tragically, I am starting to worry about my pension. I want to spend my golden years watching the sun set over the ocean, not sitting in an office. So I have talked […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: innovation, project management, risk assessment

Standardisation and Climbing Ladders

3 September, 2013 by James Lawther 5 Comments

Climbing Ladders

How do you climb a ladder? Climbing a ladder is straightforward… Put one foot on a rung Reach up the side rails one hand at a time (health and safety) Push yourself up with your leg Put your other foot on the next rung Repeat Gradually you will climb higher and higher. The really important bit […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: best practice, business process management, standardisation

McPizza

31 August, 2013 by James Lawther 8 Comments

Imagine you worked for McDonald’s and you had a super new idea for a product, the McPizza.  How would you test it? Option 1: Launch it nationwide Create the recipe Build a supply chain for the ingredients Buy the ovens Train all your staff Develop the marketing Put up the in-store banners Run the adverts […]

Filed Under: Blog, Process Improvement Tagged With: innovation, McDonald's, no substitute for experience, risk assessment, test and learn

How do you Make a Pencil?

27 August, 2013 by James Lawther 5 Comments

In 1958 Leonard E Read wrote an essay about making pencils. He described: The growing of trees The work of a lumberjack The operation of the saw mill The making of the saw The transportation of the logs The mining of the graphite The production of the rubber The mixing of the paint The sourcing […]

Filed Under: Blog, Process Improvement Tagged With: ignorance, learning, management by wandering around, management style, systems thinking, video

  • « Previous Page
  • 1
  • …
  • 73
  • 74
  • 75
  • 76
  • 77
  • …
  • 162
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Fish Bone Diagrams – Helpful or Not?

  • Regression to The Mean

  • Should You Punish Mistakes?

  • The Alpha Male Paradox

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in