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Mistakes on Death Row

1 October, 2013 by James Lawther 7 Comments

Death Row

Yesterday I read about a man who had been falsely convicted of murder.  Damon Thibodeaux walked free after spending 15 years on death row in Louisiana State Penitentiary. Now he is going to spend his time “concentrating on putting my life back together and moving forward”.  Can you imagine? Damon is the 18th person to be released from […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: cost of poor quality, error proofing, false positive and negative, risk assessment, six sigma

Change Management, Goldilocks and the Three Bears

28 September, 2013 by James Lawther 7 Comments

the change management bear

You have heard the story of Goldilocks and the 3 Bears. Goldilocks climbed upstairs and saw that there were 3 pretty beds in front of her It had been an exhausting day so Goldilocks decided to have a lie down. She climbed into the first bed, but tossed and turned, it was far to hard. […]

Filed Under: Blog, Employee Engagement Tagged With: human nature, political will, reinforcing behaviour

Step 4(b)

25 September, 2013 by James Lawther 5 Comments

Number 10

The UK government worries about unemployment Unemployment is generally agreed to be a good thing for governments to worry about. There is an argument that employed people are happier There is an argument that employed people will vote for you There is an argument that employed people pay more taxes Either which way, if you are […]

Filed Under: Blog, Operations Analysis Tagged With: cheating, government, measurement

The French are More Generous than the British

18 September, 2013 by James Lawther 5 Comments

Tick Box

Here is a fascinating chart for you…  fascinating if you have a thing for charts. What the data shows is the consent rate for organ donation in different European countries. It appears that the French are very generous. If they are unfortunate enough to die an untimely death almost 100% of them have given their […]

Filed Under: Blog, Process Improvement Tagged With: default option, error proofing, service design

Performance Appraisals: You Wouldn’t do Them at Home…

14 September, 2013 by James Lawther 14 Comments

Pig

I love my wife dearly, but there are a couple of areas that she really could sharpen up on, areas that would improve her performance and deepen her satisfaction with her home life. Fortunately I am a very experienced manager with a large team of engaged employees and know exactly what to do to motivate and […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, employee performance measures, incentives, performance management, sacred cows

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