The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

5 Ways to Cultivate Evidence Based Management

31 October, 2015 by Oliver Cunningham 3 Comments

In my last post I argued for E.B.M. (evidence based management) as an approach that will help you: Make the best possible decisions As fast as possible At the lowest possible cost Here are some suggestion on how to promote E.B.M. in your own organisation. 1. Change your own mind Management deals with social problems, not mechanical […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: key performance indicators, objective setting, plan do check act, reinforcing behaviour

Short-Term Management

26 October, 2015 by James Lawther 3 Comments

Short Term Thinking

The curse of short-termism We focus on the immediate future:  The stock market obsesses about interim returns Politicians like to see instant results Managers must hit quarterly targets  We rarely look beyond the next 6 months. It is easy to hit a short-term target It doesn’t take too much talent or imagination: If you have to cut […]

Filed Under: Blog, Wild Cards Tagged With: management style, poor service, short term thinking, systems thinking, targets

The Ultimate Business Constraint

20 October, 2015 by James Lawther 5 Comments

Running a business is tough I used to run my own business. It was hard work. I have the utmost respect for anybody who does it. The constraint on my business wasn’t the lack of good ideas or cash — I have plenty of ideas and I could always find somebody to lend me money. […]

Filed Under: Blog, Wild Cards Tagged With: human nature, management style, trust

Did Process Improvement Destroy Starbucks?

9 October, 2015 by James Lawther 29 Comments

The Memo I came across a memo from Howard Schultz, the chief executive of Starbucks the other day. Here are the bits that caught my eye — to read the whole thing click here. From: Howard Schultz Sent: Wednesday, February 14, 2007 Subject: The Commoditization of the Starbucks Experience Over the past ten years, in […]

Filed Under: Blog, Process Improvement Tagged With: customer focus, fessing up, management style, objective setting

Paying People to Lie

3 October, 2015 by James Lawther 1 Comment

The best way to fill your organisation with liars… Is to set up an incentive scheme.  I guarantee at least two deceptions: The first deceit The lying starts with the debate about the target: What service level can you meet? What can you shave off your budget? How much extra can you sell? 10%? 20%? 30%? If someone has a bonus […]

Filed Under: Blog, Employee Engagement Tagged With: employee performance measures, human nature, incentives, motivation, performance management, targets, video

  • « Previous Page
  • 1
  • …
  • 42
  • 43
  • 44
  • 45
  • 46
  • …
  • 162
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Fish Bone Diagrams – Helpful or Not?

  • Should You Punish Mistakes?

  • What is Sample Bias?

  • Stopping the Suicidal

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in