There are two ways to solve a problem: First order problem solving: Also known as the quick fix. This type of problem solving removes the issue. E.g. getting the information you need to finish a task. But it doesn’t do anything to stop the problem happening again. Fixing a problem this way often causes a […]
Are You Making Waves?
All operations have the same problem… They all have times when they are busy and times when they are slack. Feast or Famine. It is the way of the world: If you sell Christmas crackers it will always be busy in October If you run a gym you will always have a rush in January […]
Where Do You Keep Your Ketchup?
Diversity It is a little known fact that people in the U.K. tend to keep their ketchup in the cupboard. People in the States tend to keep it in the fridge. I know what you are thinking – “not me” (it is a generalisation) and more importantly “so what?” Problem solving The “so what” comes […]
Half Full or Half Empty
Which are you? I was talking to a rugby player yesterday. I don’t like sporting analogies much; just because you can run 100 meters faster than anybody else doesn’t make you a great manager. But he told me a fascinating story about coaching… An odd approach His best coach had a strange post match strategy. When […]
Saint or Sinner
Two employees: Employee 1: Jane When faced with an issue Jane will improvise and adapt her approach. She doesn’t bother her manager or others. If Jane notices that somebody else has made a mistake she fixes it. There is no noise or palaver, she keeps things moving. Jane never makes any mistakes herself, or at least never […]
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