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The Irresistible Force and the Immovable Object

15 March, 2017 by James Lawther Leave a Comment

Irresistible Force Immovable Object

A middle manager’s view of change As managers get older their chances of promotion shrink.  There are fewer senior jobs than junior jobs.  The sad truth is that if you haven’t “made it” by the time you are 40, you probably never will. There is little upside to being a middle-aged middle manager. But most middle-aged managers have plenty […]

Filed Under: Blog, Employee Engagement Tagged With: blame, empowerment, management style

An Extraordinary System

11 March, 2017 by James Lawther Leave a Comment

Dabbawalla

The logistics organisation In Mumbai there is an organisation that delivers meals to office workers. It is called the Nutan Mumbai Tiffin Box Suppliers Association.  That is a bit of a mouthful, they are more commonly known as Dabbawalas (lunch box men).  Think deliveroo and you wouldn’t be too wide of the mark, except that meals […]

Filed Under: Blog, Process Improvement Tagged With: customer focus, employee ownership, purpose, systems thinking

Performance Management Best Practice

26 February, 2017 by James Lawther 3 Comments

performance management

What is the best way to improve staff performance? There is an awful lot of performance management “best practice” out there.  Lots of books, seminars, HR gurus and management consultants who tell you what to do and sell you a model. But which practice is the best practice? In 2002 the corporate leadership council decided […]

Filed Under: Blog, Employee Engagement Tagged With: beliefs, best practice, performance management, pygmalion effect

Evolution or Revolution?

19 February, 2017 by James Lawther Leave a Comment

Uphill Struggle

What’s the best way to improve your business? Where should you put your development time and effort to get the greatest return? There are two lines of thought: #1: Revolution Focus on the big strategic levers and the radical steps.  Making bold moves is the most important thing you can do.  Don’t worry about the […]

Filed Under: Blog, Process Improvement Tagged With: beliefs, continuous improvement

How to Make a Point

13 February, 2017 by James Lawther Leave a Comment

Speed Camera

Death and taxes In the U.K. we pay car tax — we pay lots of other taxes as well. Every private car owner pays the DVLA (driver vehicle licensing authority) about £200 per year — the exact price depends on the car.  (This complicated approach to taxation confuses the public and allows the government to […]

Filed Under: Blog, Operations Analysis Tagged With: communication, presentations, test and learn

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