The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Who Knows Best?

17 December, 2018 by James Lawther 2 Comments

Learning from others In the 4th century B.C. the Greek historian Herodotus wrote “The Histories”, an account of the Greco-Persian wars.  It was the first time anybody had documented events from existing records. So it earned Herodotus the title “The Father of History”. In it he recounts a story about Darius the Great, King of […]

Filed Under: Blog, Operations Analysis Tagged With: beliefs, culture, group think, human nature, innovation, learning

Awkward Stakeholders

10 December, 2018 by James Lawther 3 Comments

The interview I interviewed somebody the other day.  I prepared by googling the “Top 10 questions to ask at an interview”.  In at number 4 was the classic awkward stakeholder question.  I tried it out.  This is how it went… Question 1. How do you influence stakeholders? The interviewee jumped up, grabbed a white board […]

Filed Under: Blog, Employee Engagement Tagged With: colleagues, culture, teamwork

Taking the Sting out of Failure

2 December, 2018 by James Lawther 2 Comments

The failure A couple of years ago I had a workplace nightmare.  I was pushing a big initiative and I needed it to be a success.  I had my boss’s boss on my back and the project was going belly up.  It was all very unpleasant. There were a few rays of light.  A couple […]

Filed Under: Blog, Employee Engagement Tagged With: Aviation Safety Reporting System, blame, culture, human nature, trust

Efficiency or Productivity

24 November, 2018 by James Lawther 6 Comments

Efficiency versus Productivity

Which is better? Should you be more efficient or more productive? On the face of it they sound like very similar things, so does it matter which you strive to be? Efficiency is the amount of input you use to produce a standard level of output.  If you become more efficient you do the same […]

Filed Under: Blog, Employee Engagement Tagged With: cost saving, human nature, office productivity, waste

How Netflix Reinvented H.R.

17 November, 2018 by James Lawther Leave a Comment

Reinvent Human Resources

Harvard Business Review Patty McCord It would be wrong to hold one group totally accountable for an organisation’s culture, but I think the good people in H.R. have a big part to play.  They set the rules that employees live by. If I am right and H.R. has such a powerful role, why do most […]

Filed Under: Best of the Web, Blog, Employee Engagement Tagged With: best practice, culture, human resources, sacred cows, SlideShare, video

  • « Previous Page
  • 1
  • …
  • 13
  • 14
  • 15
  • 16
  • 17
  • …
  • 162
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in