I was given a book to read, “The Discipline of Market Leaders“. I am sure you have heard about it. The authors state that there are three key strategies you can take in any market: 1. Operational Excellence “deliver a combination of quality, price, and ease of purchase that no one else in their market […]
Please Don’t Add Any More Process
I was talking to somebody the other day who wanted to “add some process” to what they were doing. The thing is, I don’t think you can add some process. Processes produce things, the fact that things were being produced showed that he already had a process. You can add some checks You can add […]
Keep Your Mouth Shut
My drain is blocked, I have been ignoring it. I really don’t fancy unblocking it, but as it is getting warm it is starting to smell. It needs to be fixed. I bought a set of rods and a plunger home, as I was getting out of my car my neighbour gave me some advice: […]
Too Spicy
An Australian cook book, “The Pasta Bible” has a rather unique ingredient. One recipe calls for “salt and freshly ground black people“. A small proof reading error cost £12,000 in pulped stock. If you regularly send customers letters you will know proof reading is hard, if not impossible. There are three ways to deal with […]
Emotional Sub-Optimisation
I received a flyer from an organic food company. One of their selling points is that they keep packaging to a minimum. Sounds sensible. Less waste in the environment. When you look into it though it isn’t quite that easy. According to the Advisory Committee on Packaging:– 1.5 grams of plastic extends the shelf life […]
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