The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

The Dilbert Paradox

24 August, 2010 by James Lawther 2 Comments

Most managers will tell you that talent is the key to organisational success.  Organisations spend millions on executive search and management development, tracking down and creating the best and the brightest. So?  If engaging talent is the biggest management issue why is the Dilbert cartoon so popular? Once we have expended all this energy tracking […]

Filed Under: Blog, Employee Engagement Tagged With: Dilbert, Dilbert paradox, motivation, trust

Hiding in the Numbers

23 August, 2010 by James Lawther Leave a Comment

Does your management information come from databases? Do you employ analysts to “mine” the data? It’s amazing, you can slice and dice the data any which way you like; changing reports on a daily basis, creating pages and pages of beautiful graphs, comment and analysis, showing what a great job you are doing. Or, instead […]

Filed Under: Blog, Operations Analysis Tagged With: accountability, data presentation, fessing up, measurement, video

Help Desk

22 August, 2010 by James Lawther Leave a Comment

Please could somebody tell me how this resolved my issue?  Would my reply make any difference?  Is the help desk setting out to help me, or tidy up its internal targets?     From: Gary ***** Sent: 21 May 2010 09:35 To: James Lawther Subject: Fault Call [Scanned] Hi James We are currently changing our […]

Filed Under: Blog, Operations Analysis Tagged With: poor service, targets

Leadership Brand

20 August, 2010 by James Lawther 1 Comment

The latest HR insight from the US.  Have you developed your leadership brand? Do you want to give the aura of being “tactically strategic” or “passionately dispassionate“. Have you tested it with your colleagues and gained feedback? Are you committed to making this part of your “personal growth plan”? Is this rubbish? I suppose it […]

Filed Under: Blog, Employee Engagement Tagged With: communication, empowerment, marketing, trust, video

A Week’s Worth of Quotes

19 August, 2010 by James Lawther Leave a Comment

Andy Rooney: “Making duplicate copies and computer printouts of things no one wanted even one of in the first place is giving America a new sense of purpose.” Doug Larson: “Accomplishing the impossible means only that the boss will add it to your regular duties.” Edward Abbey:  “One man alone can be pretty dumb sometimes, […]

Filed Under: Blog, Employee Engagement Tagged With: continuous improvement, learning, purpose, teamwork

  • « Previous Page
  • 1
  • …
  • 130
  • 131
  • 132
  • 133
  • 134
  • …
  • 162
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Did Process Improvement Destroy Starbucks?

  • Why Would You Want to Work for Google?

  • How to Improve (At Just About Anything)

  • The Big Problem With Systems Thinking

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in