Defining the metric People get very excited about metrics; they spend hours debating exceptions and accuracy. The definition becomes everything. Imagine the conversation: My Boss: You take too long to get to work in the morning; we must measure performance. What should the target be? Me: I’m not sure; there are several things we should […]
A Bum Question
360-degree feedback Does my bum look big in this? If you have ever been asked that question, you know there are two types of answer. A right and a wrong one. The wrong answer has many variants… Yes — too brutal Try a bigger size — too honest I think it is the colour — […]
Coercion, Fear and Ebola
A frightening disease There is an outbreak of Ebola in the Democratic Republic of the Congo. Healthcare workers are desperately trying to contain the infection. The first signs of the disease appear within a couple of weeks of infection. They include fever, headaches and sore throats. Vomiting and diarrhoea follow, then internal and external bleeding […]
Standards and Innovation
Riding roughshod over the standard We had a bit of an issue last week. We were trying something new and it went — how can I best put it? — belly up. In fact its belly went so far up it ended up in a conversation with our risk and compliance team. They were displeased. […]
Reduce, Reuse, Recycle
The environmental rallying call I often hear environmentalists use the terms Reduce, Reuse, Recycle. They refer to the ways in which we can create less waste and minimise our impact on the environment. These terms are equally applicable to businesses. Business waste isn’t solely environmental — though some companies are guilty of generating plenty of […]
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