The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

What can a Cherokee Indian Teach you About Management?

18 December, 2012 by James Lawther 9 Comments

The Cherokee Indians of North America have long believed that success relies on three things: Purpose: clarity over the task you want to complete and the tenacity to stick with it. Ability: the skills and methods to allow you to complete that task. Integrity: a task that lines up with your own beliefs and values, […]

Filed Under: Blog, Employee Engagement Tagged With: capability, Dilbert, integrity, nothing new under the sun, purpose

How Come Your Projects Are Always Late?

15 December, 2012 by James Lawther 7 Comments

Scafolding and Rain

Mrs Lawther wants an extension to the kitchen, she also wants us to break into the loft and build (or, as she says, create) another bedroom.  Her friend is an architect, she tells us that all the natural light will be uplifting.  My heart on the other hand, is sinking. Think of the noise and […]

Filed Under: Blog, Process Improvement Tagged With: planning, planning fallacy, project management, risk assessment

How to Become a World Class Cheat

12 December, 2012 by James Lawther 3 Comments

Cheat

I have had it with working in a call centre I am under-valued, over-worked and my boss is an idiot (I do hope he isn’t reading this).  I need to make some fast, easy money instead.  I am going to turn to a life of crime, to become a liar, cheat and first class swindler. […]

Filed Under: Blog, Employee Engagement Tagged With: cheating, employee performance measures, incentives, targets

92 People Die for Lack of Trust

8 December, 2012 by James Lawther 8 Comments

TWA flight 514

In 1974 TWA flight 514 was flying into Washington Dulles airport.  As it came into land the air traffic controller said “cleared for approach”.  The flight crew thought it meant one thing (we will guide you in) but the control tower meant something ever so slightly different (guide yourself in).  It was simple miscommunication. Flight […]

Filed Under: Blog, Process Improvement Tagged With: accident prevention, aviation, Aviation Safety Reporting System, bad process, blame, reinforcing behaviour, trust

Should you go to Work in Your Slippers?

4 December, 2012 by James Lawther 7 Comments

Results only work environment

How would it be if you could come and go at work just as you pleased?  If nobody checked your hours, if you didn’t have to attend meetings and if the only stick you were measured by was the results you achieved? If you believe the articles the American retailer Best Buy has created that […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, best practice, employee performance measures, empowerment, objective setting, office productivity, performance management, results only work environment, trust, wasted motion

  • « Previous Page
  • 1
  • …
  • 88
  • 89
  • 90
  • 91
  • 92
  • …
  • 162
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Fish Bone Diagrams – Helpful or Not?

  • Call Centre Metrics the Zappos Way

  • Should You Punish Mistakes?

  • Regression to The Mean

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in