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Let’s Talk About Me

29 January, 2013 by James Lawther 8 Comments

Selfish Parking

Words are powerful things; they can engage, they can sting, they can excite and they can bore.  The impact words have on people is amazing, even every-day words provoke a gut reaction.  Try these two definitions for size: Self-centred ~ chiefly concerned with one’s own interest Altruistic ~ disregarding one’s own welfare over that of […]

Filed Under: Blog, Employee Engagement Tagged With: communication, credibility, mission statement

How to Miss the Point

26 January, 2013 by James Lawther 7 Comments

Malnourishment

A tragedy On the 14th December 2012 in Newtown Connecticut, Adam Lanza shot and killed his mother.  He then drove to Sandy Hook Elementary School where he murdered twenty-six children and six adults.  Finally he committed suicide by shooting himself in the head. Twenty-eight senseless deaths. Wikipedia describes the what happened that day.  It was […]

Filed Under: Blog, Operations Analysis Tagged With: availability heuristic, data is not information, human nature, medicine

Hot Chocolate Tastes Better in an Orange Mug

22 January, 2013 by James Lawther 9 Comments

Starbucks Hot Chocolate

That is not a random provocative statement (though I am guilty of those on occasion) it is a scientifically proven fact.  Charles Spence, of the University of Oxford and Betina Piqueras-Fiszman from the Polytechnic University of Valencia have statistically validated it. They served a group of people the same hot chocolate in white mugs, cream […]

Filed Under: Blog, Operations Analysis Tagged With: continuous improvement, customer behaviour, knowledge management, wasted intellect

Good, Better, Best Practice

19 January, 2013 by Bill Flury 4 Comments

Continuous Improvement

This is a guest post by Bill Flury A good idea We were discussing how we could get started with the business of process improvement.  Somebody said: “Hey! I’ve got a great idea! The Quality folks are always telling us that we should lookout for better ways to do things. Let’s hold a series of […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: best practice, business process management, continuous improvement, process mapping

Are Your Neighbours Spying On You?

17 January, 2013 by James Lawther 10 Comments

London Bombing

W Edwards Deming is often quoted as saying: “In god we trust, all others must bring data”. His point was that if you want to improve an operation; hunches, beliefs and superstitions just won’t cut it.  You need to have the data that shows what is really going on.  No data, no improvement. Unfortunately the […]

Filed Under: Blog, Operations Analysis Tagged With: data is not information, data presentation, statistics, variation, World War 2

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