Belief (noun): an acceptance that something is true, usually without proof a strongly held opinion, something accepted as real or true a religious conviction We all have beliefs, things that we hold to be true, it is our way of making sense of the world. Our beliefs are usually based on something we have seen […]
Red Tape and the Duke of Wellington
Central Spain, August 1812 A message to the British Foreign Office in London from the Duke of Wellington: Whilst marching from Portugal to a position which commands the approach to Madrid and the French forces, my officers have been diligently complying with your requests which have been sent by H.M. ship from London to Lisbon […]
Old Wives Tales and Conventional Wisdom
I spent Easter with my mother, siblings, their spouses and eight children. The weather was truly awful. I caught my daughter singing; “I’m dreaming of a white Easter”. In the bleak North of England it snowed on Good Friday. There are few things as unpleasant as 8 children running around a house screaming. So despite the weather […]
5 Easy Ways to Increase Employee Engagement
This is a guest post by Stan Phelps After studying 1,001 examples of companies that give little unexpected extras to employees, here are 5 easy ways to increase engagement from the new book, “What’s Your Green Goldfish – Beyond Dollars: 15 Ways to Drive Employee Engagement and Reinforce Culture” 1. Onboarding You never get a […]
Should you Standardise?
There is a line of thought that says standardise your processes. After all without standardisation you just have anarchy. But every customer is different There is another line of thought that every customer is different: So no customer wants a standard outcome. If you insist in giving cookie-cutter service all you will do is create […]
- « Previous Page
- 1
- …
- 82
- 83
- 84
- 85
- 86
- …
- 162
- Next Page »