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McPizza

31 August, 2013 by James Lawther 8 Comments

Imagine you worked for McDonald’s and you had a super new idea for a product, the McPizza.  How would you test it? Option 1: Launch it nationwide Create the recipe Build a supply chain for the ingredients Buy the ovens Train all your staff Develop the marketing Put up the in-store banners Run the adverts […]

Filed Under: Blog, Process Improvement Tagged With: innovation, McDonald's, no substitute for experience, risk assessment, test and learn

How do you Make a Pencil?

27 August, 2013 by James Lawther 5 Comments

In 1958 Leonard E Read wrote an essay about making pencils. He described: The growing of trees The work of a lumberjack The operation of the saw mill The making of the saw The transportation of the logs The mining of the graphite The production of the rubber The mixing of the paint The sourcing […]

Filed Under: Blog, Process Improvement Tagged With: ignorance, learning, management by wandering around, management style, systems thinking, video

How to Sink a Ship

24 August, 2013 by James Lawther 8 Comments

The Titanic

Come at once. We have struck a berg. It’s a CQD, old man You have heard this story On the 15th April 1912 the Titanic sank on her maiden voyage from Southampton to New York. Whilst steaming at high-speed through an area of pack ice she hit an iceberg and broke in two.  Over fifteen […]

Filed Under: Blog, Employee Engagement Tagged With: accident prevention, cost of poor quality, cost saving, human nature, targets

Are Tall People Better Managers?

20 August, 2013 by James Lawther 5 Comments

We all have biases; things that we believe are true, that drive our decisions and actions. But those biases can be blind spots, so they may drive the wrong decisions and actions. The worst thing about biases is that we don’t realise that we have them, they are part of who we are.  As the old […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, beliefs, video, what don't you see

How to Ride a Bike

17 August, 2013 by James Lawther 6 Comments

Learning to Ride

My youngest daughter has just turned 5.  She is a big girl now.  For her birthday we gave her a bicycle, it is all pink and sparkly and covered in princesses (you can never have too many pink sparkly princesses).  Last weekend we took her out to ride it then.. My wife and I went […]

Filed Under: Blog, Employee Engagement Tagged With: blame, cycling, test and learn

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