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How to be a Creative Genius

10 October, 2013 by James Lawther 9 Comments

Have you ever sat in a brainstorming session where the facilitator pins up a blank sheet of paper and asks people to shout out their “new” ideas? Everybody freezes as they start to worry: Do they have a new idea? Who has thought of it before? Is it a good idea? What will the boss think? […]

Filed Under: Blog, Operations Analysis Tagged With: brainstorm, innovation, nothing new under the sun

Are You Too Clever for Your Own Good?

5 October, 2013 by James Lawther 10 Comments

Locked or Not

I travel a lot with work. It is not glamorous.  I’d love tell you that when I said I was in K.L. I meant Kuala Lumpur, but unfortunately it is far more likely to be Kings Lynn (for those of you who are not from the UK, Kings Lynn is sometimes, albeit unkindly, referred to […]

Filed Under: Blog, Process Improvement Tagged With: accident prevention, automation, complexity, East Midlands Trains, human nature, less is more, service design, simplicity

Mistakes on Death Row

1 October, 2013 by James Lawther 7 Comments

Death Row

Yesterday I read about a man who had been falsely convicted of murder.  Damon Thibodeaux walked free after spending 15 years on death row in Louisiana State Penitentiary. Now he is going to spend his time “concentrating on putting my life back together and moving forward”.  Can you imagine? Damon is the 18th person to be released from […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: cost of poor quality, error proofing, false positive and negative, risk assessment, six sigma

Change Management, Goldilocks and the Three Bears

28 September, 2013 by James Lawther 7 Comments

the change management bear

You have heard the story of Goldilocks and the 3 Bears. Goldilocks climbed upstairs and saw that there were 3 pretty beds in front of her It had been an exhausting day so Goldilocks decided to have a lie down. She climbed into the first bed, but tossed and turned, it was far to hard. […]

Filed Under: Blog, Employee Engagement Tagged With: human nature, political will, reinforcing behaviour

Step 4(b)

25 September, 2013 by James Lawther 5 Comments

Number 10

The UK government worries about unemployment Unemployment is generally agreed to be a good thing for governments to worry about. There is an argument that employed people are happier There is an argument that employed people will vote for you There is an argument that employed people pay more taxes Either which way, if you are […]

Filed Under: Blog, Operations Analysis Tagged With: cheating, government, measurement

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