The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Stupid and Painful

4 May, 2014 by James Lawther 6 Comments

Process improvement is about taking stupid stuff out I might just have said this before… It is not about adding more controls It is not about adding handoffs to specialist groups It is not about adding measures, checks and balances Process improvement is about taking out the stupid stuff.  Stupid stuff that gets in the […]

Filed Under: Blog, Employee Engagement Tagged With: bad process, incentives, management style, motivation, over-processing

Why Reinvent the Wheel?

28 April, 2014 by James Lawther 5 Comments

Somebody has had your problem before Sometimes we get stuck, sometimes we need to know… How to be a better manager? How to estimate? What should we do about our H.R. policies? Is there a good restaurant in Mansfield? If you don’t know what to do next, rest assured, somebody has had the problem before. […]

Filed Under: Blog, Operations Analysis Tagged With: data is not information, knowledge management, nothing new under the sun

Quality Management – Stupid Name

26 April, 2014 by James Lawther 6 Comments

cost of quality

Quality costs money We all know that… Diamond rings don’t come cheap A Rolls Royce will cost you more than a Ford Great Yarmouth is not in the same league as the Maldives Quality costs money Quality is cheap But we are told that quality is cheap… If you deliver on time, then you don’t get […]

Filed Under: Blog, Process Improvement Tagged With: cost of poor quality, cost versus quality

How you Condemn your Staff to Failure

21 April, 2014 by James Lawther 4 Comments

Dunce

Rats and children are not so different They are similar in the way they behave: If you think a rat is clever, then the it will become clever If you think a child is clever then it will become clever as well Those might be scientifically proven facts, but proof and explanation are not the same […]

Filed Under: Blog, Employee Engagement Tagged With: motivation, performance management, pygmalion effect, Robert Rosenthal

5 TED Talks

18 April, 2014 by James Lawther 7 Comments

TED Talks

You can find just about anything on the internet The web is full of ideas, answers and solution.  Some of it is good, some of it is bad, and some of it — for some reason that is beyond me — is about laughing cats. If you must waste your life surfing the net (and I […]

Filed Under: Best of the Web, Blog, Wild Cards Tagged With: Dan Ariely, Daniel Pink, happiness, innovation, motivation, problem solving, purpose, Shawn Achor, Steven Johnson, TED talks, test and learn, Tim Harford, video

  • « Previous Page
  • 1
  • …
  • 61
  • 62
  • 63
  • 64
  • 65
  • …
  • 162
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Fish Bone Diagrams – Helpful or Not?

  • Ignorance and the Hippo

  • Your Memories are Being Frozen

  • Are You Too Clever for Your Own Good?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in