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A Splendid Waste of Time

14 September, 2014 by James Lawther 7 Comments

HMS Ocean

Is management by wandering around a good thing? I was talking to a friend of mine today.  He used to work for the Royal Navy. He navigated ships in his 20’s. Apparently getting H.M.S. Ocean around the Isle of White and into the Solent without sinking some fool in a yacht is no mean feat.  Particularly […]

Filed Under: Blog, Employee Engagement Tagged With: business process management, management by wandering around, management style, process mapping, work instructions

Assumptions Kill Creativity

3 September, 2014 by James Lawther 8 Comments

Innovation in reading

The population of India is well over 1.2 billion people. Second only to China in size. Roughly a quarter of that population can’t read or write. Or, depending on who, how and when you count, there are something like 300 million illiterate people in India. This is a problem that is worth fixing. But how? Teaching 300 million […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, innovation, literacy, problem solving

Quantity Versus Quality

29 August, 2014 by James Lawther 5 Comments

Conventional management wisdom: You can have quality or quantity but you can’t have both. Bang ’em out quick Sod the quality, feel the width Cost, quality, speed ~ pick any 2 Even the Romans knew this was the case. It is quality rather than quantity that matters ~ Lucius Annaeus Seneca So if you want […]

Filed Under: Blog, Process Improvement Tagged With: beliefs, cost versus quality

The 5 Sins of Management

26 August, 2014 by James Lawther 2 Comments

Deadly diseases In 1982 W. Edwards Deming wrote about the 5 deadly diseases that inflict most organisations: Lack of constancy of purpose Emphasis on short-term profits Evaluation of performance Mobility of management Running a company on visible figures alone Are we still infected? 30 years on have we found a cure?  Have a look at the slide […]

Filed Under: Blog, Process Improvement Tagged With: data is not information, employee performance measures, key performance indicators, management style, performance management, purpose, SlideShare, W. Edwards Deming

If You Must Write on Your Slides…

20 August, 2014 by James Lawther 5 Comments

Legibility

Legibility You may have done the most comprehensive piece of analysis known to mankind.  You might have discovered the secret to untold wealth, health and happiness.  However… All the analysis in the world is worthless if nobody understands it and acts.  So it doesn’t matter which font, image, graphic, table or chart you are using in your […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: communication, data presentation, presentations

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