What’s the best way to improve your business? Where should you put your development time and effort to get the greatest return? There are two lines of thought: #1: Revolution Focus on the big strategic levers and the radical steps. Making bold moves is the most important thing you can do. Don’t worry about the […]
How to Make a Point
Death and taxes In the U.K. we pay car tax — we pay lots of other taxes as well. Every private car owner pays the DVLA (driver vehicle licensing authority) about £200 per year — the exact price depends on the car. (This complicated approach to taxation confuses the public and allows the government to […]
Good Boss, Bad Boss
What makes a good boss? Julian Birkinshaw wanted to know. After pondering the question for a while, he came to the conclusion that the best way to find out was to ask some employees. They are the people most capable of defining what a good or bad boss looks like — we have all worked for a nightmare or […]
Outputs and Outcomes
Similar but not the same It may be semantics, but I think we confuse outcomes and outputs: Customers desire outcomes, organisations deliver outputs. They are not always the same. Where do you place your attention? Outputs are easy to measure and manage. Output data rolls off systems and out of processes. Outputs are easy to quantify, target […]
Should You Dress Like Your Boss?
Conformity Have you ever noticed that people conform? If your boss comes into work wearing a pin strip suit it will spread. Before you know it, there will be wall to wall pin stripes. If your boss is more of a creative type — skinny jeans and a hipster beard — then you can rest […]
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