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A Simple Mistake That Has Probably Made You Poorer

23 October, 2017 by Bernie Smith Leave a Comment

The case for austerity The inaugural meeting of the American Economic Association was held on the 4th January 2010. Two giants in the world of economics; Professor Carmen Reinhart and former chief economist of the International Monetary Fund, Ken Rogoff were present. They presented their research paper, “Growth in a Time of Debt”. The headline […]

Filed Under: Blog, Operations Analysis Tagged With: data integrity, data is not information, key performance indicators, peer review, quality assurance

Changing the Rules

16 October, 2017 by James Lawther 2 Comments

All organisations have rules We have rules about expenses and rules about systems access.  There are rules about promotions and rules about mobile phones.  Still more rules about budgets and rules about supplier gifts. Organisations have hundreds of rules.  These rules, explicit or not, define the way our organisations work. The problem with rules If […]

Filed Under: Blog, Process Improvement Tagged With: command and control, systems thinking

The Strategic Comms Centre of Excellence

9 October, 2017 by James Lawther Leave a Comment

Management Speak

Management Speak I reached out to my boss first thing this morning.  I had to square the circle about one of our strategic imperatives.  Fortunately he cascaded the relevant information.  He had the helicopter view, I was too busy searching for low hanging fruit. If there is one thing that is guaranteed to set me […]

Filed Under: Blog, Employee Engagement Tagged With: communication, credibility, Dilbert, jargon

Variation or Standardisation?

4 October, 2017 by James Lawther Leave a Comment

Standardisation

Standard work The process guys will tell you that you should standardise and reduce variation. Variation is a bad thing. The customer experience guys will tell you every interaction is different.  No customer is the same. Variation is a good thing. Which camp is right? The case for allowing variation Some situations call for a […]

Filed Under: Blog, Process Improvement Tagged With: service design, standardisation, variation, video

The Dark Side of Data

28 September, 2017 by James Lawther 2 Comments

Data-centricity Organisations are tripping over themselves to become data-centric.  They are busy investing in business intelligence and analytical infrastructures.  There is a thriving market for analysts and data scientists, accountants and actuaries, people who can pore over the numbers and provide insight. Data is the new gold, businesses are spending money like drunk sailors. Data […]

Filed Under: Blog, Operations Analysis Tagged With: blame, command and control, data is not information, management style, measurement, video

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