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The World’s Most Useless Document

27 November, 2017 by James Lawther 2 Comments

The org chart When you join a new business the people in H.R. will give you something like this: As good corporate citizens we all seize this as one of the most important pieces of paper we will be given. It tells us how the concern works. It is critical information, it tells us how […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, command and control, communication, culture, customer focus, human nature, organisation

Information Overload

21 November, 2017 by James Lawther Leave a Comment

Too much information

The world has changed When I was 15 it was hard to share information: There were three TV channels to watch, and my parents wouldn’t let me look at one of them. When I did my homework I had to go to the library to find the single book on [insert subject of choice]. I […]

Filed Under: Blog, Operations Analysis Tagged With: clarity, communication, data is not information, data presentation, video

For “Game Changing” Performance, Change the Game

13 November, 2017 by James Lawther 3 Comments

Game Changing

Game changing Everybody is hell-bent on moving quicker, faster and harder. Everybody wants “game changing” levels of performance improvement.  Managers, executives and shareholders demand it… So if you want “game changing”, what are your options? Three parts to an organisation The systems thinkers categorise organisations into three elements: The components. The team-members and functions, the […]

Filed Under: Blog, Process Improvement Tagged With: purpose, systems thinking

Management Heresy

10 November, 2017 by James Lawther 2 Comments

Heresy — noun (ˈhɛrəsɪ ) An opinion or doctrine contrary to the beliefs of an organisation The act of maintaining such an opinion or doctrine An interesting word And an interesting activity. I often wonder about heretics. Are they a bunch of loony tunes who can’t see how wrong they are? Or are they perfectly […]

Filed Under: Blog, Process Improvement Tagged With: beliefs, conformity, human nature

Was My M.B.A. A Waste of Time?

30 October, 2017 by James Lawther 3 Comments

Thought Experiment

Collaboration For my sins I have an M.B.A.  I am a child of the ’70’s.  By the time I hit the ’90’s an M.B.A. was the qualification to have if you were intent on pursuing a corporate career. The course taught me all about the parts of big business.  I learnt about: Finance and accounting […]

Filed Under: Blog, Process Improvement Tagged With: best practice, collaboration, communication, culture, systems thinking

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