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The Two Faces of Accountability

1 January, 2018 by James Lawther 7 Comments

Accountability When things go wrong there is a simple solution. Politicians do it, journalists do it, managers do it and even my children do it.   When things go wrong we search for somebody to blame “hold accountable”.  It’s in our nature. Fortunately it is more nuanced than that. There are two ways we can […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, blame, learning, management style, reinforcing behaviour, root cause analysis

Data and Wisdom

28 December, 2017 by James Lawther 3 Comments

Internet Claims

Internet Claims I came across three interesting claims whilst searching the internet this week, I thought I’d share them with you… Claim 1: 90% of the world’s data was created in the past 2 years ~ Science Daily Claim 2: An ounce of information is worth a pound of data An ounce of knowledge is […]

Filed Under: Blog, Operations Analysis Tagged With: big data, data is not information

What Are You Talking About?

21 December, 2017 by James Lawther 1 Comment

Snowman

Does your language define you? The Sami people in the far north of Scandinavia have lots of words for snow. Soavli — Wet slushy snow Vahca — New snow Guoldu — Very fine snow that blows up from the ground when there is slight breeze Skavvi — Snow with an icy crust Snow surrounds them, […]

Filed Under: Blog, Employee Engagement Tagged With: communication, human nature, management style, reinforcing behaviour, weltanschauung

Corporate Infighting

12 December, 2017 by James Lawther 4 Comments

Corporate Conflict

The battle On any day in any corporation, you will see barbed e-mails, poisonous meetings, water fountain backstabbings and all-out turf wars. This is common or garden corporate infighting and nothing to write home about, though it may cause some gossip in the pub. Organisations are chock-full of infighting: Usually, the conflict simmers below the […]

Filed Under: Blog, Employee Engagement Tagged With: performance management, purpose, reinforcing behaviour, targets, teamwork

The Ultimate Management Skill

6 December, 2017 by James Lawther Leave a Comment

listening skills

Communication is easy There are only three things to worry about: The sender — the person transmitting the message The environment — the medium the message passes through The listener — the person who receives the message Assuming a dialogue is called for (dialogues being a good thing), the sender and listener can swap places. […]

Filed Under: Blog, Operations Analysis Tagged With: communication, data presentation, jargon, management style, mixed messages

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