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Organisational Mechanics

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Does Your Organisation Have Bad Habits?

26 April, 2018 by James Lawther Leave a Comment

We don’t think much We spend most of our time reacting to situations without thinking about them.  It’s the way our brains work. Over time we pick up habits and learn routines. They allow our subconscious to take control and we function on autopilot. Most of the time we don’t think about what we are […]

Filed Under: Blog, Process Improvement Tagged With: default option, management style, reinforcing behaviour

The Three Sources of Influence

21 April, 2018 by James Lawther Leave a Comment

Influence

Transformation transfəˈmeɪʃ(ə)n NOUN – A marked change in the form, nature, appearance or character of something or someone, especially so that that thing or person is improved. The world is talking about transformation — it is the word of the moment.  Everybody wants some of it… So how do you create organisational transformation?  It is […]

Filed Under: Blog, Employee Engagement Tagged With: influence, leadership

Danger of Death

14 April, 2018 by James Lawther 2 Comments

Danger of Death

Things gone wrong One of the simplest ways to improve performance is to stop things from going wrong. If you can change people’s behaviour and remove errors, defects or accidents, then performance will improve. It doesn’t matter if you work in a bank, a supermarket or collect bins for a living. Fewer errors equals better […]

Filed Under: Blog, Process Improvement Tagged With: accident prevention, error proofing, human nature, perceived risk, video

The Proxy for Performance

6 April, 2018 by James Lawther 3 Comments

Proxy

Did you hit your numbers? It is a common challenge. You must make your numbers. You must smash your sales target You must slash your budget You must decimate your waiting times If you’ve hit your numbers then you’ve met your performance goals. Numbers and performance are synonymous. But the numbers are only a proxy […]

Filed Under: Blog, Operations Analysis Tagged With: cheating, Goodhart's law, key performance indicators, measurement, objective setting, performance management, systems thinking

Do You Need Good Managers?

29 March, 2018 by James Lawther 1 Comment

Good Boss

A nice assertion “Teams who rate their manager highly do better”. I don’t have any data that proves it, but it sounds like common sense. I am, however, always a little wary of common sense, so lets refine that assertion and go with something more concrete. A grounded assertion “People leave bad managers”. According to […]

Filed Under: Blog, Employee Engagement Tagged With: management style, performance management

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