The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

A Sense of Perspective

4 June, 2018 by James Lawther 1 Comment

Burkini

Fear of the new We don’t like things that are new or unusual.  It is part of our nature.  When we were cavemen, it paid to be risk averse.  New things could bite us, so we preferred what we knew.  The status quo made us feel safe. That is why we invest in risk and control departments.  […]

Filed Under: Blog, Operations Analysis Tagged With: availability heuristic, pareto principle, perceived risk, what don't you see

People Trump Technology

20 May, 2018 by James Lawther 1 Comment

Tibetan Monk

Poverty Nepal is one of the 30 poorest countries in the world.  In the fiscal year 2015-6, the average weekly income was 1,556 Nepalese Rupees. That’s about £10.50. Agriculture forms the base of the economy. Two-thirds of the population make their living from farming.  The industrial and commercial sectors are also based on agriculture; processing […]

Filed Under: Blog, Employee Engagement Tagged With: automation, collaboration, human nature, systems thinking

Why Change Fails

12 May, 2018 by Rebekah Villon Leave a Comment

Change

The need for change There is lots of pressure on companies to be nimble, to innovate, and to change. Yet these directives fail time and again. This has lead to widespread puzzlement and a host of research and articles analysing why: Changes fail Giant companies fail Innovation fails This analysis offers powerful insights into the […]

Filed Under: Blog, Employee Engagement Tagged With: human nature, reinforcing behaviour

Best-of-Breed

9 May, 2018 by James Lawther 2 Comments

Best of Breed

A beguiling idea Here is a pleasingly intuitive thought for you.  To improve business performance… Work out what the component parts of your organisation are Find the best-of-breed for each component Replace what you have with the best-of-breed If you have the best-of-breed components then you can’t be beaten.  You will have created a world-class […]

Filed Under: Blog, Process Improvement Tagged With: point optimisation, purpose, systems thinking

Can You Change Corporate Culture?

30 April, 2018 by James Lawther 1 Comment

corporate culture

Corporate culture is stable It develops over time, employees self select to be part of it, which in turn reinforces it. Or at least Jeff Bezos thinks so A word about corporate cultures: for better or for worse, they are enduring, stable, hard to change. They can be a source of advantage or disadvantage. You […]

Filed Under: Blog, Employee Engagement Tagged With: culture, management style

  • « Previous Page
  • 1
  • …
  • 19
  • 20
  • 21
  • 22
  • 23
  • …
  • 162
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Regression to The Mean

  • Fish Bone Diagrams – Helpful or Not?

  • Glory Lasts Forever

  • Go On, Trust Me

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in