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Organisational Mechanics

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KISS

1 February, 2010 by James Lawther Leave a Comment

I bought a train ticket to London over the internet, it cost me £131.00.  I decided to pick it up at the station rather than pay to have it delivered. At 6:15 in the morning I entered my 8 digit code into the machine only to be told that I also needed to insert the […]

Filed Under: Blog, Employee Engagement Tagged With: East Midlands Trains, error proofing, information technology, poor service, video

Raw Fish

23 January, 2010 by James Lawther Leave a Comment

Have you ever visited Yo Suhi?  If you haven’t have a look at the video. The restaurant is a marvel in terms of giving customers what they want without any fuss.  You take the food that you want off the conveyor belt.  The chefs just keep it topped up.  If you want service there is […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, fast food, video, Yo Sushi

Can We Win The Afghan War?

22 January, 2010 by James Lawther Leave a Comment

Apparently the Afghan police have an attrition rate approaching 25%. Consequently there is huge pressure to recruit, just to keep the numbers up. The Afghan authorities have clear policies about who makes a suitable recruit, but tragically these are not being followed. On the 3rd November 5 British soldiers and 2 Afghani police officers were […]

Filed Under: Blog, Process Improvement Tagged With: process control, recruitment

You Are Kidding Me, Right?

22 January, 2010 by James Lawther Leave a Comment

A BBC photographer has been stopped from taking pictures of St Paul’s Cathedral by the police. The PC did this because there was a risk that the photographer could have been an al Qaeda operative planning on blowing the building up.  You can see the BBC news clip here. I doubt very much that the […]

Filed Under: Blog, Process Improvement Tagged With: bureaucracy, risk assessment

Just How Bad Could It Be?

21 January, 2010 by James Lawther Leave a Comment

Yesterday I posted a comment about risk assessment and how it leads to some really stupid activity.  This is not to say that risk assessment is a waste of time, just the over zealous, avoid risk at all costs type. This leads to the question “what does good risk assessment look like?”  Rather than banging […]

Filed Under: Blog, Operations Analysis Tagged With: risk assessment, video

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