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Old Hindu Proverb

8 February, 2010 by James Lawther Leave a Comment

Doctor

“No physician is really good before he has killed one or two patients” I am not suggesting you kill somebody, but a bit of test and learn goes a long way. There is no substitute for experience. Image by Erik Veland

Filed Under: Blog, Employee Engagement Tagged With: learning, medicine, test and learn

Legal Eagles

5 February, 2010 by James Lawther Leave a Comment

The BBC ran a story yesterday about the effectiveness of the jury system.  A two year research programme looking at 68,000 verdicts has been undertaken. They came up with the following statistics: 70% of jurors said they understood the judge’s instructions. 31% of jurors actually could recall the judge’s instructions. 48% of jurors could recall […]

Filed Under: Blog, Process Improvement Tagged With: error proofing, legal system, work instructions

Who Is The Problem?

4 February, 2010 by James Lawther Leave a Comment

Most business processes are broken.  Think of the last time you bought something, could the supplier have handled it better?  If the processes are that obviously flawed making them better should be fairly simple. Still, most process improvement projects fail. There is an equation that explains this: Success = Quality x Acceptance The probability of […]

Filed Under: Blog, Employee Engagement Tagged With: fessing up, political will

Don’t Trust Them

4 February, 2010 by James Lawther Leave a Comment

FBI

I found a fascinating article on Euronews about the state of America’s security agencies.  As well as the FBI and the CIA there are 14 other agencies, all of which report through to the “Director of National Intelligence”. Apparently what these 16 agencies don’t know between them isn’t worth knowing. The failings in US counter […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, government, silo management, trust

Who Can You Trust?

3 February, 2010 by James Lawther Leave a Comment

An Arab diplomat has had his marriage annulled.  The gentleman only met his wife to be a couple of times before the arranged marriage; on each occasion her face was hidden behind a niqab. It is alleged that after the marriage certificate was signed the man tried to give his wife a kiss.  It was […]

Filed Under: Blog, Employee Engagement Tagged With: trust

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