Here is a contentious statement for you. “Manufacturing operations are better run than Service operations”. Why do I think that? Is it because the manufacturing guys are cleverer? Is it because operations are more important in manufacturing? Is it because service operations are harder to run? I doubt any of those are true. I think […]
Jargon du Jour
I love management jargon. I found this today and believe me, you need one: “an oobeya room” An oobeya room is a large room specifically set up to run a project from. As you enter the room it contains: 1. The objective 2. A representation of the expected output (a graphic or model so everybody […]
Savoir Faire
I watched a fascinating article about skiing. It showed how Olympians prepare their skis. Before each race they: 1. Strip the bottom of each ski to remove damage. 2. Etch on a special grooved pattern to allow water to dissipate. 3. Wax the ski, the type of wax is dependent upon the snow conditions. 4. […]
To Offshore or not Offshore?
Call-Centre.com has carried out a survey of consumer perceptions of UK versus Offshore call centres. The chart shows the results. Clearly the UK consumer prefers UK call centres (hardly a surprise), but they are so much more expensive. So should you go offshore, it is an emotive question, who should decide? There are two issues: […]
Outsource?
It’s a big decision, should you or shouldn’t you? The world is changing at a remarkable pace, yesterday alone I: 1. Had Kenyan green beans and asparagus from Peru delivered to my door. 2. Held a text conversation with a friend who is stuck in Austria (inconsiderate things volcanoes). 3. Sent my camera to be […]
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