The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Keep Your Eye on the Baton

12 July, 2010 by James Lawther Leave a Comment

teamwork

3 world records for you: 1.  400m: Michael Johnson, 1999, 43.18 seconds (10.80 seconds/100m) 2.  100m: Usain Bolt, 2009, 9.58 seconds (9.58 seconds/ 100m) 3.  4 x 100m relay: Jamaica, 2008, 37.10 seconds (9.28 seconds/100m) If you want to be fast, focus on the runner, buy the best shoes; and most of all focus on […]

Filed Under: Blog, Employee Engagement Tagged With: best practice, purpose, teamwork, video

Congruence

12 July, 2010 by James Lawther Leave a Comment

Have you ever walked in to a hotel room to find all the lights switched on, with the legend “Welcome to our hotel Mr Smith” writ large all over the gently humming TV. The intention is to give you a warm welcome, never mind all the wasted power. Yet the same hotel will ask you […]

Filed Under: Blog, Process Improvement Tagged With: clarity, mixed messages, purpose

Super Mario

12 July, 2010 by James Lawther Leave a Comment

Mario Andretti is the only racing driver to have won the Indianapolis 500, the Daytona 500 and the Formula One world championship. He is quoted as saying “If everything seems under control, you’re not going fast enough.” I don’t drive racing cars but I know that if you don’t overtake, you will never win. Should […]

Filed Under: Blog, Operations Analysis Tagged With: decisions

Perfect Timing

12 July, 2010 by James Lawther Leave a Comment

I have just received a Domino’s Pizza leaflet. Buy one Pizza get one free, every Tuesday. “Two for Tuesday”. Perfect, my daughters love (really love) pizza. Unfortunately it is Wednesday morning. Timing is everything. Image by byronv2

Filed Under: Blog, Process Improvement Tagged With: Domino's Pizza, poor service, revenue generation

Should I Stay or Should I Go?

12 July, 2010 by James Lawther Leave a Comment

I found a great internet service.  It is called Carbonite.  For £36 a year they back up all my data onto a server in the US somewhere, probably a nuclear bunker in deepest Ohio. My data is safe, it is cheap, they have to do very little work.  Everyone was a winner. Until I had […]

Filed Under: Blog, Operations Analysis Tagged With: customer focus, poor service, revenue generation

  • « Previous Page
  • 1
  • …
  • 135
  • 136
  • 137
  • 138
  • 139
  • …
  • 162
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Fish Bone Diagrams – Helpful or Not?

  • What is Sample Bias?

  • Stopping the Suicidal

  • Glory Lasts Forever

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in