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Organisational Mechanics

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Short Sharp Meetings

26 August, 2010 by James Lawther 1 Comment

A German designer has come up with a pay and sit park bench.  When your time runs out it forces spikes out of the seat and… you stand up. I can think of more than one organisation where these would boost productivity.

Filed Under: Blog, Employee Engagement Tagged With: continuous improvement, innovation, stand up meetings

Small Business is Beautiful Business

25 August, 2010 by James Lawther Leave a Comment

If you work for your own company the best way to get a pay rise is to keep your customers happy.  That is where the money comes from. If you work for somebody else’s (large) company the best way to get a pay rise is to keep your boss happy.  That is where the money […]

Filed Under: Blog, Process Improvement Tagged With: customer focus, employee ownership, John Lewis, silo management

The Dilbert Paradox

24 August, 2010 by James Lawther 2 Comments

Most managers will tell you that talent is the key to organisational success.  Organisations spend millions on executive search and management development, tracking down and creating the best and the brightest. So?  If engaging talent is the biggest management issue why is the Dilbert cartoon so popular? Once we have expended all this energy tracking […]

Filed Under: Blog, Employee Engagement Tagged With: Dilbert, Dilbert paradox, motivation, trust

Hiding in the Numbers

23 August, 2010 by James Lawther Leave a Comment

Does your management information come from databases? Do you employ analysts to “mine” the data? It’s amazing, you can slice and dice the data any which way you like; changing reports on a daily basis, creating pages and pages of beautiful graphs, comment and analysis, showing what a great job you are doing. Or, instead […]

Filed Under: Blog, Operations Analysis Tagged With: accountability, data presentation, fessing up, measurement, video

Help Desk

22 August, 2010 by James Lawther Leave a Comment

Please could somebody tell me how this resolved my issue?  Would my reply make any difference?  Is the help desk setting out to help me, or tidy up its internal targets?     From: Gary ***** Sent: 21 May 2010 09:35 To: James Lawther Subject: Fault Call [Scanned] Hi James We are currently changing our […]

Filed Under: Blog, Operations Analysis Tagged With: poor service, targets

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