The Squawk Point

Organisational Mechanics

Welcome to the Squawk Point

The Squawk Point is all about service operations and our ability to make things far more complicated than they really need to be.

Running an operation should be as easy as finding out what your customers want, then giving it to them. Nothing more or less.

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When Does Real Learning Happen?

9 March, 2016 by Tanmay Vora 3 Comments

Learning… The real learning, happens when: You are driven by an intrinsic need to advance and not only by external rewards You ask more questions to get to the why of things — and then to what and how When you look for process and patterns in discrete situations And when you use your understanding to […]

Filed Under: Blog, Employee Engagement Tagged With: human nature, learning

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