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What Happened to Sears Quality and Service?

15 November, 2011 by Jim Reardan 1 Comment

Washing Machine Battlefield

As a Baby Boomer, I grew up in a generation where the Sears brand name stood for quality, integrity, reliability, and superior customer service.  Among the many products Sears sold, its Kenmore appliances have long enjoyed a solid reputation.  I remember how happy my Mom was the day my Dad bought her her first Kenmore […]

Filed Under: Blog, Employee Engagement Tagged With: customer focus, service differentiation, strategy

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