The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

How to Motivate Just About Anybody

24 July, 2012 by James Lawther 3 Comments

Good Samaritan

Possibly the world’s worst job… Outbound telemarketing Trying to sell something to people over the phone Cold calling It doesn’t have a single thing going for it. Adam Grant studied a group of students who did it for a living. Their job was to raise money for a University.  To phone its affluent alumni and […]

Filed Under: Blog, Employee Engagement Tagged With: call centre, motivation, purpose

Do You Have a Job, a Career or a Calling?

21 July, 2012 by James Lawther 1 Comment

Bin Man

Dr. Amy Wrzesniewski studies people and their jobs. She has created a method of categorising people’s attitude to their work, defining three simple ways by which people see their employment.  Is your work… A job, a means to an end, a pay-check?  People who think about work this way show up, do what they are […]

Filed Under: Blog, Employee Engagement Tagged With: motivation, purpose

Why Would You Want to Work for Google?

19 July, 2012 by James Lawther 2 Comments

Google Canteen

I have never visited Google (not strictly true, been there thousands of times but never in a physical sense) but I hear it is a fabulous place to work.  They have some of the most engaged employees in the world. When people talk about it one of the topics that quickly surfaces is the food.  […]

Filed Under: Blog, Employee Engagement Tagged With: colleagues, Google, innovation

How to Think Like an Auditor

16 July, 2012 by James Lawther 2 Comments

Auditor

On Friday I was audited If you live in a corporate world you will be familiar with the sensation.  I’d like to say I felt warm all over, but I would be lying (lying through my teeth). I was put through a “process audit” by an auditor in his mid 20’s, 6 foot 2 inches, […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: auditors, business process management, customer requirements, measurement, process control, process mapping, risk assessment, roles and responsibilities

Employee Engagement: One Statistic You Really Should Know

13 July, 2012 by James Lawther 4 Comments

Very Bored

There are lots of statistics about employee engagement and how important it is.  The problem is most of them are, not to put too fine a point on it, dull. Let me give you an example: Some very dull statistics Gallup do lots of research into employee engagement, this is what they came up with […]

Filed Under: Blog, Employee Engagement Tagged With: measurement, medicine, statistics

  • « Previous Page
  • 1
  • …
  • 91
  • 92
  • 93
  • 94
  • 95
  • …
  • 156
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • How to Motivate Just About Anybody

  • What Is a Balanced Scorecard?

  • Glory Lasts Forever

  • What Could a Lab Rat Teach You About Leadership?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in