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The Problem With Suggestion Schemes…

31 August, 2012 by James Lawther 5 Comments

Suggestion Box

I decided we required more “family engagement” at home.  We could also have done with some innovation, and my daughters certainly needed a productivity boost so I set up a suggestion scheme.  If you would like to try this I have detailed the implementation activity below: DIY suggestion scheme: Designed suggestion form (name, idea, cost […]

Filed Under: Blog, Employee Engagement Tagged With: communication, continuous improvement, listening, suggestion schemes

The Best Way to Spend Friday Afternoon

28 August, 2012 by James Lawther 3 Comments

Hack Week

What is important to you at work?  What is the thing that you are really bothered about, the thing that needs fixing?  What is the one issue that you could work on that would really make things better? What is your big idea? If your boss gave you Friday afternoon to do whatever you wanted […]

Filed Under: Blog, Process Improvement Tagged With: fedex day, Google, hack day, innovation, twenty percent time, Twitter

How to Have an Easy Life: 3 Lessons from a Fireman

24 August, 2012 by James Lawther 1 Comment

Dave having a break

I am not fond of working, I want an easy life.  I’d far rather lie on a beach than be sitting in an office. My mate Dave has an easy life.  He is a fireman.  They have an easy life, all they do is sit about, waiting for a phone call, reading the paper and […]

Filed Under: Blog, Process Improvement Tagged With: automation, first call resolution, mitigating demand, rework

How to Avoid Looking Stupid

21 August, 2012 by James Lawther 1 Comment

Spiral Staircase of Stupidity

We have all done it, jumped to the wrong conclusion, acted on it and then looked stupid. We are genetically designed to do it. There is even an explanation for it.  It is called the “ladder of inference”. Here is how you climb it: The ladder of inference Step 1: Take in the facts, the […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: assumptions, ladder of inference, stereotype

Boring but Deadly: Roles and Responsibilities

18 August, 2012 by James Lawther 3 Comments

Florida Everglades

I am a good boss I run a fair-sized team.  I like to think I am a good boss, reasonable, fair, open-minded.  Perhaps I am kidding myself. There is however one thing I do that drives my team nuts, makes them apoplectic, I have an infuriating habit of asking two people to do the same […]

Filed Under: Blog, Wild Cards Tagged With: accident prevention, accountability, aviation, roles and responsibilities, teamwork

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