We live in a world of big data. We are all collecting information, compiling it and then trying to work out how to use it to our best advantage. So of course we want to see all the information available and then some, before a decision is made. The more information we have the happier […]
What do You Believe?
Belief (noun): an acceptance that something is true, usually without proof a strongly held opinion, something accepted as real or true a religious conviction We all have beliefs, things that we hold to be true, it is our way of making sense of the world. Our beliefs are usually based on something we have seen […]
Red Tape and the Duke of Wellington
Central Spain, August 1812 A message to the British Foreign Office in London from the Duke of Wellington: Whilst marching from Portugal to a position which commands the approach to Madrid and the French forces, my officers have been diligently complying with your requests which have been sent by H.M. ship from London to Lisbon […]
Old Wives Tales and Conventional Wisdom
I spent Easter with my mother, siblings, their spouses and eight children. The weather was truly awful. I caught my daughter singing; “I’m dreaming of a white Easter”. In the bleak North of England it snowed on Good Friday. There are few things as unpleasant as 8 children running around a house screaming. So despite the weather […]
Should you Standardise?
There is a line of thought that says standardise your processes. After all without standardisation you just have anarchy. But every customer is different There is another line of thought that every customer is different: So no customer wants a standard outcome. If you insist in giving cookie-cutter service all you will do is create […]
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